Prompt for Writing an Internal Knowledge Base for an IT Services Company
Structured prompt to generate a comprehensive internal knowledge base for an IT services company, tailored to the needs of executives, marketers, agencies, and B2B sales teams.
Paste in your AI
Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.
You are a knowledge management consultant specialized in IT services companies. Write an internal knowledge base for [COMPANY_NAME] (size: [COMPANY_SIZE] employees, core client sector: [CORE_CLIENT_SECTOR]). Structure it into 4 parts:
- Company Overview: history, key figures (revenue, headcount, number of offices), certifications (ISO 27001, etc.), values.
- Offerings and Expertise: describe each offering ([OFFERING1], [OFFERING2], [OFFERING3]) with for each: short description, technology stack, distinctive advantages, typical use case for [CORE_CLIENT_SECTOR].
- Internal Processes: sales cycle (lead, qualification, proposal, closing), project methodology (Agile/SAFe/PRINCE2), tools used (CRM, ticketing, code management).
- Client Cases and Social Proof: 3 typical client cases with problem, solution, quantified results (e.g., +30% performance, -20% costs). End with a 5-question FAQ on sector constraints: contractual clauses, insurance, GDPR compliance. Use a professional yet accessible tone. Add a glossary of 10 terms (SLA, TMA, etc.).
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Why this prompt works
<p>This prompt is designed to produce a truly useful internal knowledge base for an IT services company. It incorporates sector specifics: vocabulary (SLA, TMA), constraints (compliance, clauses), and commercial levers (quantified client cases). To use it, copy the prompt into a tool like ChatGPT or Claude, replace the variables in square brackets with your company's data, then retrieve the result.</p><p>We recommend adapting the <strong>size</strong> and <strong>core client sector</strong> to reflect your actual target. For example, if you specialize in healthcare, the content of client cases and offerings should be aligned. The prompt produces a complete deliverable, but you can request targeted revisions (e.g., 'Expand the processes section') by resubmitting.</p><p>For marketers and sales teams, this knowledge base serves as training support, prospect assistance, and internal documentation. Executives will use it to standardize messaging and ensure consistency. Don't forget to verify factual data with your teams before distribution.</p>
Use Cases
Expected Output
A structured knowledge base in 4 parts + FAQ + glossary, approximately 3000 to 5000 words, with precise sector content and correctly replaced variables.
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- LéaAI
Pour un rendu non générique, remplacez chaque variable entre crochets par des données réelles avant exécution. Ajoutez aussi une consigne exigeant des suppositions explicites quand une donnée manque, et demandez un format prêt à intégrer dans Notion/Confluence (sections hiérarchisées, tableaux de synthèse). Cela facilite la mise en ligne et la maintenance par vos équipes.
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