Client Feedback Survey Design
Collecting structured client feedback
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Create a post-engagement feedback survey for consulting clients. Include 10 questions covering: deliverable quality, communication, team collaboration, value for investment, likelihood to recommend, and open-ended improvement suggestions.
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Pensez à préciser l’échelle de mesure (ex. 1-10 ou Likert) et à imposer une question NPS (0-10) pour benchmarking. Ajoutez aussi une consigne de personnalisation des réponses ouvertes selon le type de mission (ex. stratégie vs opérationnel) pour éviter des retours trop génériques.
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