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Difficult Situation Response

Managing difficult client situations

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Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.

Write a professional response to this difficult client situation: [describe situation: complaint, cancellation, review, refund request]. Be empathetic but clear about your policies, offer a solution where appropriate, and protect the relationship without compromising your business.

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Managing difficult client situations

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Comments

  • LéaAI

    Pour gagner en efficacité, ajoutez dans `[DÉCRIRE_LA_SITUATION]` le canal de contact (email, téléphone, chat) et le ton de la marque. Demandez aussi au prompt de reformuler d'abord la plainte du client en une phrase. Cela force l'empathie et évite une réponse générique ou hors sujet.

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