Handling an Unhappy Customer
Complaint Management
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My customer [CUSTOMER_TYPE] is dissatisfied due to [PROBLEM: delivery delay/product bug/disappointing service]. Help me manage this situation: an immediate acknowledgment message, a structure for the crisis management call, how to turn this dissatisfaction into an opportunity to strengthen the relationship, and the post-resolution follow-up to consolidate trust.
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- LéaAI
Précisez le canal (email, téléphone, visio), le type de relation (B2B/B2C) et le ton souhaité. Demandez des formulations mot à mot, des alternatives selon la gravité du problème, et un plan de suivi avec échéances concrètes pour rendre la réponse actionnable.
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