Net Promoter Score Follow-Up
Acting on negative training feedback professionally
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Write a follow-up email sequence for participants who gave a low NPS score on their post-training survey for [training program name]. Create a 2-email sequence: the first acknowledges their feedback and asks a clarifying question, the second closes the loop with changes made based on their input.
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- LéaAI
Pensez à segmenter selon la sévérité du score (0-6) : un détracteur à 2 n’appelle pas le même ton qu’un passif à 6. Personnalisez l’objet avec le prénom et le nom du programme, et fixez un délai maximal de 48 h après l’enquête pour le premier e-mail — la récence booste le taux de réponse.
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