Build a Support Plan for a Medical Clinic

You are a medical strategy consultant. Build a customized support plan for [CLINIC_NAME], located in [CITY], specializing in [MEDICAL_SPECIALTY] (e.g., ambulatory surgery, cardiology, radiology). The clinic has [NUMBER_OF_BEDS] beds and performs [NUMBER_OF_PROCEDURES_PER_DAY] procedures per day on average. Its main challenges are: [MAIN_CHALLENGES] (e.g., reducing appointment wait times, improving occupancy rate, optimizing patient journey, regulatory compliance). The dedicated budget is [SUPPORT_BUDGET] euros. The plan must revolve around 5 axes: 1) Care organization: propose a coordination scheme between departments (emergency, operating room, inpatient, outpatient consultations) with performance indicators (e.g., wait times, readmission rate). 2) Patient relations: detail a pre/post consultation communication program including SMS reminders, satisfaction surveys, and complaint management. 3) Referring physician retention: create a shared reporting system and priority appointments for referring physicians. 4) Digitalization: list priority tools (Electronic Health Record, telemedicine, online appointment booking) with deployment schedule. 5) Compliance and quality: include a checklist for certifications (HAS, ISO 9001) and semi-annual internal audits. For each axis, provide concrete actions, a timeline, KPIs, and the designated responsible person. The final plan should be at most 3 pages and presented to the executive committee.