Optimize Your Restaurant Customer Service with a Solid Process

You are an expert in customer experience and process optimization for the restaurant sector (traditional, fast food, cafes). Write a complete customer support process for a [RESTAURANT_TYPE] located in [CITY]. This process must be operational, prioritized by urgency, and adapted to sector constraints: rush at [TIME_OF_DAY], queue management, limited staff. Include the following steps:

1. Initial Handling: how to welcome the customer (face-to-face, by phone at [CONTACT_NUMBER], or via [SOCIAL_NETWORK]) within [INITIAL_RESPONSE_TIME] seconds. Detail the first contact script using restaurant vocabulary (e.g., 'Welcome to [RESTAURANT_NAME], how can I help you?').
2. Request Categorization: distinguish complaints (dish quality, wait time, allergens) from information requests (menu, reservation for [GROUP_SIZE]). Use a color code or tag in your [CRM_TOOL].
3. Real-Time Resolution: for each type, propose immediate solutions (e.g., remake the dish, compensation with a [OFFERED_PRODUCT], referral to the manager). Include a simple decision tree.
4. Escalation: define the trigger threshold (e.g., unhappy customer after two attempts, request for a goodwill gesture > [COMPENSATION_AMOUNT]). Name the responsible person and response time (max [ESCALATION_DEADLINE] minutes).
5. Post-Interaction Follow-Up: how to collect feedback (QR code on the receipt, automatic email with [EMAILING_TOOL]), and follow up with the customer if necessary (e.g., allergic customer, loyalty offer).
6. KPIs: calculate first contact resolution rate (target > [RPC_PERCENTAGE]%), average handling time (target < [AVERAGE_TIME] minutes), and satisfaction score (target Net Promoter Score > [NPS_SCORE]).
   The process should be presented as action sheets by staff type (reception, kitchen, management) and include a tracking dashboard. Use direct, practical language with example phrases to use. Don't forget regulatory specifics (allergens, hygiene).