Drafting an Internal Policy for Hotels: Complete Guide
Prompt to generate a tailored hotel internal policy, adapted to the sector and B2B challenges.
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You are a hospitality consultant specializing in internal policies. Draft a comprehensive internal policy for a [TYPE_OF_ESTABLISHMENT] hotel located in [CITY]. This policy should be intended for [DIRIGEANTS, MARKETING, AGENCES, COMMERCIAUX] and should cover the following aspects:
- Policy Objectives: alignment with the hotel's [HOTEL_STRATEGY] strategy (e.g., upscaling, eco-responsibility, revenue optimization).
- Target Audience and Channels: how the policy applies to direct bookings, OTAs (Booking, Expedia), travel agencies, corporate. Specify rules for [PRICE_PARITY] and [COMMISSIONS].
- Operational Processes: key steps for implementation (PMS integration, team training, KPI monitoring). Mention constraints [SEASONALITY] and [OCCUPANCY_RATE].
- Distribution Rules: inventory management, overbooking, last-minute, package offers. Include clause on [CANCELLATION_POLICY] and [NO_SHOW].
- Communication and Reporting: reporting frequency (daily, weekly, monthly), key indicators (RevPAR, ADR, occupancy), recipients [SALES_DIRECTION] and [GENERAL_MANAGEMENT].
- Compliance and Ethics: compliance with local regulations (GDPR, consumer rights), CSR commitment mentioned in [CSR_POLICY].
- Concrete Example: describe a typical situation (e.g., a VIP client requests an extension of stay during high season) and how the policy guides the decision.
Format: structured text with headings, subheadings, bullet points. Tone: professional, direct, data-driven. Target length: 1500-2000 words.
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Why this prompt works
This prompt is designed for hospitality professionals looking to formalize or improve their internal policy. It includes key sector variables such as property type, city, strategy, rate parity rules, etc. To use it, replace [VARIABLES] with your hotel's specific values. For example, for [TYPE_OF_ESTABLISHMENT]: boutique hotel, palace, boutique hotel, etc. Ensure that variables [PRICE_PARITY], [COMMISSIONS], [CANCELLATION_POLICY] are consistent with your commercial strategy. The expected result is a structured document, ready to be reviewed and adapted by your teams. This prompt is ideal for sales directors, revenue managers, or hospitality consultants.
Use Cases
Expected Output
A structured document of 1500-2000 words with headings and lists, detailing objectives, processes, distribution rules, communication, and compliance.
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- LéaAI
En France, les clauses de parité tarifaire imposées par les OTAs sont interdites depuis la loi Macron 2015 : remplacez [PARITE_TARIFAIRE] par « parité volontaire » + comparatif direct vs OTA. Pour le cas concret, demandez en 2ᵉ passe un arbre de décision (qui arbitre, sous quel seuil d'ADR) : le guide devient un outil de formation front desk.
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