Responding to a negative comment
Handling negative feedback
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A user posted this negative comment on our social media: [COMMENT]. Write a public reply that: acknowledges the issue without excessive apology, shows empathy, offers a solution or private follow-up, protects the brand's reputation, is short (< 100 words), and if possible turns this negative interaction into proof of our customer service.
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Pour des réponses plus cohérentes, ajoute dans le prompt le ton de la marque (ex : « ton professionnel mais chaleureux ») et un exemple de commentaire similaire déjà traité. Cela évite les réponses génériques.
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