Root Cause Analysis
Diagnosing the real source of client problems
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Conduct a structured root cause analysis for [business problem] at [company type]. Use the 5-Whys method and Fishbone diagram structure. Identify the root cause, contributing factors, and recommend the highest-leverage intervention.
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Pour éviter des causes trop vagues, définissez d'abord le problème en termes observables (« taux d’erreur X a augmenté de Y% »). Chaque réponse aux 5 Pourquoi doit être un fait vérifiable, pas une opinion. Idéal pour des problèmes récurrents ; inutile pour un incident unique sans historique.
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