Scope Creep Response
Managing scope boundaries diplomatically
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Write a professional response to a client who is requesting [out-of-scope work] without acknowledging additional fees. Acknowledge their need, reference the original scope, propose options (change order vs. future phase), and preserve the relationship.
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Ajoutez au prompt le niveau de tension (client mécontent ou non) et le canal (email, téléphone). Pour un gros compte, demandez une variante qui propose un échange téléphonique afin de désamorcer. Vérifiez toujours les montants et références contractuelles cités avant envoi.
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