Write a post-mortem
Write incident post-mortems
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Write a blameless post-mortem for the following incident: [describe what happened, impact, duration, timeline]. Include: incident summary, timeline, root cause analysis (5 Whys), contributing factors, impact assessment, what went well, what went wrong, and action items with owners and due dates. Follow Google SRE post-mortem format.
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Pour renforcer l’analyse des causes racines avec les 5 Pourquoi, imposez de remonter jusqu’à une cause systémique (ex. : absence de test automatisé) et non à une erreur humaine. Cela évite les solutions superficielles et ancre l’apprentissage dans les processus.
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