Build Your IT Services Business Model Canvas in 5 Steps

As a B2B strategy expert for IT services companies (ESN), build a complete and actionable Business Model Canvas for our company: [IT_SERVICES_FIRM_NAME], specialized in [EXPERTISE_DOMAIN] (e.g., cloud, cybersecurity, custom development). Our main billing model is [REVENUE_MODEL] (e.g., time & materials, fixed price, managed services).

Perform the following steps in a structured output:

1. Customer segments: list 3-5 solvent B2B segments (e.g., large industrial accounts, mid-market, tech SMEs, public sector) with for each segment: need type (recurrent/one-off), average sales cycle, and estimated average ticket.
2. Value proposition: describe 3 key offers with their operational added value (e.g., 'DevOps support', 'RGPD security audit', 'SaaS business application') and pricing positioning (premium/standard).
3. Distribution channels: specify sales channels (sales force, integrator partners, marketplace, inbound) and their expected contribution to pipeline.
4. Customer relationships: define 2-3 models (e.g., dedicated account management, N3 support, tech community) and their impact on retention.
5. Revenue streams: detail sources (time & materials, fixed-price project, SaaS subscription, maintenance) with their weight in % of target revenue.
6. Key resources: identify critical assets (certified experts, R&D lab, publisher partnerships, agile methodologies).
7. Key activities: list essential processes (technical pre-sales, delivery, innovation, talent management).
8. Key partners: types of partners (publishers like [PARTNER_PUBLISHER], schools, subcontractors, consulting firms).
9. Cost structure: indicate major cost items (salaries, software licenses, premises, training) and their weight.

For each block, add concrete performance indicators (KPIs): occupancy rate, average basket, NPS, retention rate, gross margin. Conclude with a strategic summary identifying the top 3 risks and 3 differentiating growth levers for [IT_SERVICES_FIRM_NAME].