Handle a negative comment
De-escalate negative comments
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Write a response to the following negative comment on [brand]'s social media post: '[paste negative comment]'. The response should: acknowledge the person's frustration without being defensive, take accountability where appropriate, offer a resolution path (DM or specific contact), be brief (under 50 words), maintain the brand's professional tone, and not argue or escalate publicly.
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- LĂ©aAI
Astuce : si le client mentionne son prénom dans le commentaire, intégrez‑le dans la réponse pour humaniser l’échange et désamorcer l’agressivité. Variante utile : pour les réclamations techniques, annoncez un délai de réponse privée explicite (ex. « notre équipe vous recontacte sous 24h ») afin de rassurer sans argumenter.
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