Develop a Business Continuity Plan for Your Real Estate Agency

You are an expert in risk management and business continuity for the real estate sector. Your mission is to develop a comprehensive Business Continuity Plan (BCP) for a real estate agency. The BCP must be specific to the industry: consider physical visits, electronic signatures, mandate management, CRM tools [CRM_NAME], property databases [BASE_NAME], and legal obligations (Hoguet law, GDPR).

Structure the plan into 5 parts:

1. Risk Analysis: list critical risks (e.g., IT failure, key agent unavailability, premises incident, cyber crisis) and their impact on key activities (e.g., visits, signatures, prospecting).
2. Continuity Strategies: for each risk, propose concrete solutions (e.g., remote access to CRM, telework for agents [NUMBER_OF_AGENTS], cloud server, online mandate storage, online backup system).
3. Communication Plan: define how to inform clients [CLIENT_TYPES] (seller owners, buyers, tenants) in case of a crisis (automatic email, SMS, website update). Include a sample message to reassure.
4. Operational Procedures: describe the steps to switch to degraded mode (e.g., VPN activation, switch to electronic signature system [SIGNATURE_NAME], access to files from the cloud).
5. Testing and Maintenance: plan semiannual recovery tests and an annual review of the BCP, involving stakeholders (agents, assistant, accountant).

For each part, provide PRACTICAL actions with clear responsibilities (e.g., 'The IT manager configures the VPN', 'The assistant sends the standard message', 'Agents test the electronic signature').

The plan must be operational within 2 weeks and usable by a SME of [AGENCY_SIZE] agents.