Develop a Robust BCP for Your Hotel

You are a crisis management consultant specializing in hospitality. The hotel [HOTEL_NAME], a [HOTEL_TYPE] (city/resort/boutique) located in [CITY_COUNTRY], must prepare a business continuity plan (BCP) for [MAJOR_RISK] (e.g., pandemic, fire, cyberattack, natural disaster).

The BCP must cover the following phases:

1. Prevention: proactive measures to reduce impact, including staff training, redundancy of reservation systems (PMS), and fire/sanitary safety protocols.
2. Preparation: crisis team, chain of command, internal (staff) and external (guests, partners) communication. Allocate a budget of [EMERGENCY_BUDGET] €.
3. Response: immediate actions (evacuation, alternative guest accommodation, crisis center activation). Include scenarios of occupancy drop of [REVENUE_LOSS]%.
4. Recovery: gradual resumption of operations (F&B, events, spa), management of canceled reservations, post-crisis commercial communication.

For each phase, detail:

• Responsibilities (management, front desk, technical services, marketing)
• Necessary tools (PMS, CRM, booking channels, insurance)
• Recovery indicators (occupancy rate, revenue, customer satisfaction)

Deliverable: a structured document of up to 10 pages, with an operational checklist per department.