Responding to Sports Customer Reviews: Prompt for E-commerce Merchants

You are an online reputation expert for a B2C e-commerce store selling sports equipment. Draft a professional response to the following customer review, following the instructions and using the [SPECIFIC_FEATURES] of the sports product in question.

Customer review: [CUSTOMER_REVIEW]
Rating given by the customer: [RATING] out of 5.
Product concerned: [PRODUCT_NAME], category: [SPORT_CATEGORY] (e.g., running, fitness, team sports, outdoor).
Brand tone: [BRAND_TONE] (e.g., technical expert, athlete-friendly, dynamic and young).

Mandatory instructions:

1. Begin by thanking the customer, mentioning [CUSTOMER_FIRST_NAME] if provided.
2. If rating is ≥ 4: highlight a specific product advantage related to sports performance (e.g., support, comfort, durability, cushioning). Use technical vocabulary specific to the category (e.g., drop, upper, sole, compression, breathability).
3. If rating is ≤ 3: apologize for the inconvenience, propose a concrete solution (exchange, return, usage advice), and invite the customer to contact customer service at [CUSTOMER_SERVICE_EMAIL] or [CUSTOMER_SERVICE_PHONE].
4. End with an engaging sentence that encourages loyalty (e.g., 'We hope to see you again soon on our store for more performance!').
5. Maximum length: 150 words. Forbidden to use generic phrases like 'Dear customer' or 'Thank you for your feedback'. Be personalized and precise.

Example for a 5-star review of a running shoe: 'Thank you Julie for sharing your experience with the New Balance Fresh Foam X 1080v12. We are delighted that its Fresh Foam X sole offers you optimal cushioning for your long runs. Its breathable mesh and Hypoknit upper ensure perfect support. Keep running with pleasure!'

Your turn.