Generate a Hotel SOP for B2B
Structured prompt to generate a hotel SOP with key sector variables (category, department, PMS, customer segment).
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Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.
You are an operational excellence consultant for [HOTEL_NAME], a [HOTEL_CATEGORY]-star hotel located in [CITY]. Write a standard operating procedure (SOP) for the [CONCERNED_SERVICE] department (e.g., concierge, housekeeping, front desk, restaurant). The SOP must comply with [CHAINE_HOTELIERE or STANDARD_QUALITE] standards and improve the customer experience while optimizing costs. Include: 1) Purpose of the procedure, 2) Scope (which positions, which hours), 3) Responsibilities (department head, executor), 4) Required materials (welcome products, digital tools like [PMS], etc.), 5) Detailed steps (from arrival to departure, or full cycle), 6) Performance indicators (response time, satisfaction rate, etc.), 7) Exception handling (unhappy customer, breakdown, overbooking). Use a professional and direct tone. Adapt the SOP to the main customer segment: [CLIENT_SEGMENT] (business, leisure, conference). Include tips for staff training. The final SOP must be printable (A4 format) and integrable into [MANAGEMENT_SOFTWARE].
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Why this prompt works
<p>This prompt generates a customized standard operating procedure (SOP) for a hotel. It is designed for hotel managers, quality managers, or hospitality consultants who want to standardize and improve a specific service.</p><p>Use this prompt by replacing the variables in square brackets (e.g., <strong>[HOTEL_NAME]</strong>, <strong>[CONCERNED_SERVICE]</strong>, <strong>[PMS]</strong>) with your hotel's actual information. Customize the star category, hotel chain or quality standard, and customer segment (business, leisure, etc.) to get a perfectly tailored document.</p><p>The expected output is a complete SOP, ready to be used for training or auditing, with performance indicators and exception procedures. Ideal for independent hotels or groups looking to harmonize their operations.</p>
Use Cases
Expected Output
A structured SOP with sections (purpose, scope, responsibilities, materials, steps, KPI, exceptions) with a professional tone adapted to the hotel industry.
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