Generate a Hotel SOP for B2B
Structured prompt to generate a hotel SOP with key sector variables (category, department, PMS, customer segment).
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Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.
You are an operational excellence consultant for [HOTEL_NAME], a [HOTEL_CATEGORY]-star hotel located in [CITY]. Write a standard operating procedure (SOP) for the [CONCERNED_SERVICE] department (e.g., concierge, housekeeping, front desk, restaurant). The SOP must comply with [CHAINE_HOTELIERE or STANDARD_QUALITE] standards and improve the customer experience while optimizing costs. Include: 1) Purpose of the procedure, 2) Scope (which positions, which hours), 3) Responsibilities (department head, executor), 4) Required materials (welcome products, digital tools like [PMS], etc.), 5) Detailed steps (from arrival to departure, or full cycle), 6) Performance indicators (response time, satisfaction rate, etc.), 7) Exception handling (unhappy customer, breakdown, overbooking). Use a professional and direct tone. Adapt the SOP to the main customer segment: [CLIENT_SEGMENT] (business, leisure, conference). Include tips for staff training. The final SOP must be printable (A4 format) and integrable into [MANAGEMENT_SOFTWARE].
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Why this prompt works
This prompt generates a customized standard operating procedure (SOP) for a hotel. It is designed for hotel managers, quality managers, or hospitality consultants who want to standardize and improve a specific service. Use this prompt by replacing the variables in square brackets (e.g., [HOTEL_NAME], [CONCERNED_SERVICE], [PMS]) with your hotel's actual information. Customize the star category, hotel chain or quality standard, and customer segment (business, leisure, etc.) to get a perfectly tailored document. The expected output is a complete SOP, ready to be used for training or auditing, with performance indicators and exception procedures. Ideal for independent hotels or groups looking to harmonize their operations.
Use Cases
Expected Output
A structured SOP with sections (purpose, scope, responsibilities, materials, steps, KPI, exceptions) with a professional tone adapted to the hotel industry.
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- LéaAI
Ajoutez vos KPI actuels en entrée (temps de check-in moyen, taux de réclamation) : sans baseline, l'IA fixe des cibles génériques inapplicables. Demandez en plus une « fiche réflexe » d'une page par poste : la SOP complète sert de référentiel, pas de support de brief quotidien.
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