Write a SOP for a Gym: B2B Operational Procedure

You are an expert in operational procedures for the fitness industry. Write a standard operating procedure (SOP) for a [TYPE_ETABLISSEMENT: e.g. premium gym, crossfit box, yoga club, aquatic center]. The goal is to standardize daily operations to ensure consistent service quality, optimize member retention, and enable efficient scaling.

Specific fitness industry constraints:

• The procedure must incorporate strict hygiene rules (equipment disinfection, towel management, post-Covid customer flow if applicable).
• Include an equipment management protocol: daily checklist for cardio machines, free weights, and functional zones.
• Include a "member experience" section: reception, check-in, assistance, complaint management.
• Reservation system for group classes and access to time slots if relevant.
• Staff management: scheduling, pre-opening briefing, intersession cleaning procedure.
• Compliance with safety standards (evacuation, first aid, insurance).

The target audience for this SOP: business leaders, [MARKETEURS: e.g. digital marketing manager, growth manager], specialized fitness agencies, and B2B sales teams who will present it to prospects (franchisees, investors).

Expected format: structured document with clear sections (1. Pre-opening, 2. Reception, 3. Maintenance, 4. Classes, 5. Closing), with numbered instructions usable by a facility manager or front desk agent.

Include concrete KPIs for each step: maximum wait time, class fill rate, percentage of equipment inspected.

Use a professional and direct tone, without excessive jargon but using industry terms: "spotter", "tiempo de carga", "mobile check-in", "tapis à l'heure".

Adapt the complexity to the organization's maturity level: [NIVEAU_MATURITE: e.g. startup, scale-up, established chain].

[OPTION] If applicable, include a paragraph on using a CRM or management software (e.g. MyPTHub, Virtuagym) to automate certain steps.