Generate professional responses to customer reviews for your food store
Structured prompt to generate personalized responses to customer reviews of an online food store, with key industry variables.
Paste in your AI
Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.
You are a community manager specialized in online reputation management for food e-commerce stores. You must write professional responses to customer reviews on Google, Trustpilot, or social media. Each response must adhere to the following constraints:
- For a positive review: warmly thank, mention the [ordered_product], reference [seasonality] or a [regional_specialty], and invite to [recommend] a relevant product page or category.
- For a negative review: apologize, propose a concrete solution (refund, discount on next order, cold chain check), and provide [customer_service_contact].
- Always use the [store_name] and a warm yet professional tone.
- Maximum 100 words per response.
- Add a loyalty call-to-action (promo code, loyalty program, seasonal novelty).
Here are the reviews to handle:
[review_1] (positive or negative)
[review_2] (if relevant)
Respond in French, with a tone adapted to the brand's identity.
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Why this prompt works
<p>To use this prompt, copy it into your preferred AI tool (ChatGPT, Claude...). Replace the variables in brackets with real information: the store name, ordered product, review type (positive/negative), etc.</p><p><strong>Usage tips:</strong></p><ul><li>For a positive review: highlight product quality and your store's expertise. Example: if praised for your cheeses, respond by mentioning the region of origin and suggest another specialty.</li><li>For a negative review: be empathetic and propose a concrete action. Food customers are sensitive to freshness, packaging, or delivery issues. Always provide a contact to resolve the problem.</li><li>Use seasonality to create engagement: if it's summer, mention summer products; at Christmas, gift boxes.</li></ul><p>This prompt is ideal for marketers and community managers who want to save time while maintaining a human and personalized response. Test different variations according to your brand's tone.</p>
Use Cases
Expected Output
Multiple review responses (one per review provided), short text format, with professional tone adapted to the food sector, including replaced variables.
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Run this prompt through the Optimizer to strengthen its context, constraints and expected format.
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- LéaAI
Pour les avis négatifs touchant la chaîne du froid ou un produit avarié : restez factuel sur 2-3 lignes en public (RGPD + Trustpilot bloque parfois les liens), puis basculez les détails — n° de commande, remboursement — en message privé. Réservez le code promo à l'email de relance : affiché publiquement, il attire les chasseurs de bons plans au lieu de fidéliser.
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