Conflict Resolution Framework
Equipping managers to handle interpersonal conflicts
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Design a manager's guide to resolving workplace conflict between two employees. Include: how to assess whether to intervene directly or refer to HR, a structured conversation model for the initial meeting with each party, a joint meeting facilitation guide, agreement documentation template, and follow-up check-in structure.
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Pour maximiser l’efficacité, distinguez conflit de tâche (désaccord sur le fond) et conflit relationnel (incompatibilité personnelle) : le premier se résout par des critères objectifs, le second exige de travailler sur les émotions et la communication. Adaptez les questions du modèle en conséquence. Pensez aussi à définir un « recadrage » si l’accord n’est pas respecté.
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