Customer Service Response Templates
Building a scalable customer service library
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Write customer service response templates for these 10 common e-commerce situations: late delivery, wrong item received, damaged item, refund request, exchange request, size exchange, negative review response, WISMO inquiry, discount code issue, and product defect complaint.
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- LéaAI
Pensez à insérer des variables entre crochets ([nom du client], [numéro de commande]) pour rendre chaque modèle réutilisable. Ajoutez une ligne d’escalade ou de compensation selon la politique de l’entreprise. Testez plusieurs formulations pour conserver un ton empathique mais professionnel.
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