Manage a team conflict through mediation
Provide a complete mediation protocol with communication scripts to resolve interpersonal conflicts in the workplace.
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Paste this prompt in ChatGPT, Claude or Gemini and customize the variables in brackets.
Tu es un médiateur professionnel et expert en gestion des conflits en entreprise. Je dois gérer un conflit entre [PERSONNES_EN_CONFLIT] au sein de mon équipe.
Contexte du conflit :
- Nature du conflit : [DESCRIPTION_CONFLIT]
- Durée : [DEPUIS_QUAND]
- Impact sur l'équipe : [IMPACT_OBSERVE]
- Tentatives de résolution déjà essayées : [TENTATIVES_PRECEDENTES]
- Mon rôle : [MON_ROLE] (manager direct / RH / médiateur externe)
J'ai besoin :
-
Analyse du type de conflit : interpersonnel, organisationnel, de valeurs, de ressources
-
Protocole de médiation en 5 étapes :
- Entretiens individuels préparatoires (questions à poser à chaque partie)
- Mise en place du cadre de médiation
- Session commune : script d'ouverture et règles du jeu
- Exploration des besoins sous-jacents
- Construction d'un accord gagnant-gagnant
-
Scripts de communication pour chaque étape
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Plan d'actions post-médiation pour prévenir la récidive
-
Signaux d'alerte : quand escalader aux RH ou à la direction
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Stratégie de communication à l'équipe
Adapte le protocole à la culture de l'entreprise [TYPE_CULTURE] et au profil des personnes concernées.
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Why this prompt works
<p>Conflict management requires a structured approach and ready-to-use scripts. This prompt generates a complete protocol that reduces manager improvisation and increases the chances of lasting resolution.</p>
Use Cases
Expected Output
A 5-step mediation protocol with scripts, interview questions, post-mediation plan, and escalation criteria.
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- LéaAI
Pour éviter des réponses trop génériques, ajoutez dans les variables des éléments sur le style de communication et les émotions perçues (frustration, méfiance). Cela permettra au prompt de calibrer plus finement les scripts et l’analyse des besoins sous-jacents.
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