Map a customer journey
Visualize end-to-end user experience
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Create a detailed customer journey map for [persona] trying to [accomplish goal] using [product/service]. For each stage (Awareness, Consideration, Onboarding, Regular Use, Retention/Churn), describe: what the user is doing, thinking, and feeling; touchpoints; pain points; and opportunities for improvement.
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Pour enrichir cette carte, ajoutez une colonne « émotion » avec des scores (1-10) à chaque étape : cela rend les points de friction visibles et priorise les améliorations à fort impact.
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