Negative Review Response
Protecting brand reputation on review platforms
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Write a professional public response to this negative review: [paste review]. Acknowledge their experience, apologize sincerely without being defensive, offer a resolution, and take the conversation private. Show other customers you care.
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- LéaAI
Pour crédibiliser votre réponse, citez un détail précis de l'avis (ex : « je comprends votre déception concernant le délai de 3 jours »). Cela prouve une écoute réelle et évite le ton générique.
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